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Home >  FAQ > General

General

  • Where can online access problems be reported?
    • Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za
    • Nomathongo Bell: Nomathongo.Bell@mandela.ac.za
    • Suzette Share: Suzette.Share@mandela.ac.za
    • Xoliswa Matroko: Xoloswa.Matroko@mandela.ac.za


  • Who can I contact to attend to urgent ordering of e-books?
    • Suzette Share: Suzette.Share@mandela.a.za
    • Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za

  • Who is the contact person for access to Theses and Dissertations (Institutional Repository):
    • Nomathongo.Bell@mandela.ac.za

  • How do I create a library pin for off-campus access?

    Click on this link and follow the steps

    https://library.mandela.ac.za/General-Information/How-to-login-from-off-campus

     


  • What happens if I lose my keys

    You pay a fine of R30


  • Will I be able to access online databases off campus?

    Databases are accessible on this link and listed in alphabetical order.

    https://library.mandela.ac.za/Information-resources/Databases


  • Will I be able to access library site off campus?

    Yes, accessible on this link

    https://library.mandela.ac.za/


  • What is the difference between a locker and a cubicle

    A locker is a storage cupboard where books and personal things can be locked away and a cubicle is a study room for one person.


  • Where do I apply for a locker or a cubicle

    For lockers at the cash office on the South Campus ground floor and for cubicles at the first floor office of the Director's Secretary


  • Who do I contact for information

    Contact Numbers:

    • 2nd Avenue
      041 504 3851
       
    • Business School
      041 504 2044
       
    • George: Saasveld
      044 801 5004
       
    • Missionvale
      041 504 1269
       
    • Summerstrand North
      041 504 3410
       
    • Summerstrand South
      041 504 2281/2294

      Fax Numbers:
    • 2nd Avenue
      041 504 3701
       
    • George: Saasveld
      044 801 5031
       
    • Missionvale
      041 504 1744
       
    • Summerstrand North
      041 504 3437
       
    • Summerstrand South
      041 504 2280

  • What are the rules about the study lockers and cubicles

    Lockers are available at R100.00 per year of which R70.00 will be refunded if the key is returned before 1 December

    Cubicles are available at South Campus only at R90.00 per year. If you wish to keep the cubicle
    during the December/January recess the cost is an additional R20.00


  • Who may apply for lockers and cubicles

    Lockers are available to all students but only post graduate students may apply for study cubicles


  • What services remain on offer during the national Lockdown?
    • Access to electronic books (multi-disciplinary).
    • Access to some electronic textbooks.
    • Access to electronic databases (multi-disciplinary).
    • Access to electronic databases (specialised).
    • Access to university research output (theses and dissertations).
    • Access to electronic journals.
    • Telephonic or virtual guidance may be provided by Faculty/Information Librarians to students and staff in respect of available online information resources with self-search on various platforms (e.g. Google Scholar).
    • Searching and downloading online information resources to forward to students and staff.
    • Limited telephonic or virtual assistance with the Citation tools (i.e. EndNote, Mendeley, etc.) when needed.
    • Small group online/virtual information training sessions when essential/ possible (pre-arrangements to be made with relevant Faculty/Information Librarians).
    • Limited possibility for availability of scanned chapters of specific books online for blended learning if arranged with relevant Faculty Librarian and other colleagues (i.e. Copyright office, or Bibliographic).
    • Each campus has a designated area / pigeon hole / book chute available for the return of materials/books.
    • Liaising and assisting students and staff with the return of library print materials/books (both Mandela and non-Mandela materials) to the campus if necessary.
    • Ad hoc services for students/staff on request where possible.

  • Which sites can I be able to access without incurring data costs?

    The following sites are zero rated:

    •            https://learn.mandela.ac.za

    •            https://Incoko.mandela.ac.za

    •            http://unitube.mandela.ac.za/

    •            https://wowza.l.nmmu.ac.za

    •            https://www.mandela.ac.za

    •            https://assessment.mandela.ac.za

    •            https://students.mandela.ac.za

    •            https://webservices.nmmu.ac.za

    •            https://itsweb.mandela.ac.za

    •            https://webapps.nmmu.ac.za

    •            https://applyonline.mandela.ac.za

     

    MTN, Cell C and Telkom has confirmed implementation of the zero-rate service on all the above URLs Vodacom has indicated that they will be making a public announcement once they have activated.

     


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Tel: +27 (0) 41 504 1111

Fax: +27 (0) 41 504 2574 / 2731

Email: info@mandela.ac.za

PO Box 77000, Nelson Mandela University

Gqeberha, 6031, South Africa

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