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Home >  FAQ > General

General

  • Where can online access problems be reported?
    • Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za
    • Nomathongo Bell: Nomathongo.Bell@mandela.ac.za
    • Suzette Share: Suzette.Share@mandela.ac.za
    • Xoliswa Matroko: Xoloswa.Matroko@mandela.ac.za


  • Who can I contact to attend to urgent ordering of e-books?
    • Suzette Share: Suzette.Share@mandela.a.za
    • Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za

  • Who is the contact person for access to Theses and Dissertations (Institutional Repository):
    • Phelokazi.Nongxa-Tokoyi@mandela.ac.za

  • Will international students be able to sit for exams at partner universities abroad?

    According to university policy and as stipulated on page 223 of the 2020 General Prospectus, an undergraduate study abroad student or a local student who officially participates in a study abroad programme, who qualifies for a re-examination, special examination or extraordinary examination in a module, but is unable to write such examination at the University due to being abroad at the time of the examination, may apply to sit for the examination at any of the University’s Partner Universities abroad or any other university abroad as determined by the relevant committee, at its discretion.

     

    Any such application must be submitted on the prescribed application form to the International Office at least five (5) working days before the commencement of the re-examination/special examination period.


  • How will international students receive support?
    During the week of 20 April 2020, the International Office will conduct a survey with all international students asking them to provide the office with different types of information including their internet connectivity and access to devices. This survey will give us a sense of the number of students who are having trouble to continue their studies and the nature of their struggles. It will also enable us to have a sense of the whereabouts of those students that live in private accommodation around PE, produce a conclusive number of students that have returned to their home countries and the extent to which they are able to participate in any of the pathways. All students are encouraged to update their contact details through the NMU website.
  • How do I create a library pin for off-campus access?

    Click on this link and follow the steps

    https://library.mandela.ac.za/General-Information/How-to-login-from-off-campus

     


  • What happens if I lose my keys

    You pay a fine of R30


  • Will I be able to access online databases off campus?

    Databases are accessible on this link and listed in alphabetical order.

    https://library.mandela.ac.za/Information-resources/Databases


  • Will I be able to access library site off campus?

    Yes, accessible on this link

    https://library.mandela.ac.za/


  • What is the difference between a locker and a cubicle

    A locker is a storage cupboard where books and personal things can be locked away and a cubicle is a study room for one person.


  • Where do I apply for a locker or a cubicle

    For lockers at the cash office on the South Campus ground floor and for cubicles at the first floor office of the Director's Secretary


  • Who do I contact for information

    Contact Numbers:

    • 2nd Avenue
      041 504 3851
       
    • Business School
      041 504 2044
       
    • George: Saasveld
      044 801 5004
       
    • Missionvale
      041 504 1269
       
    • Summerstrand North
      041 504 3410
       
    • Summerstrand South
      041 504 2281/2294

      Fax Numbers:
    • 2nd Avenue
      041 504 3701
       
    • George: Saasveld
      044 801 5031
       
    • Missionvale
      041 504 1744
       
    • Summerstrand North
      041 504 3437
       
    • Summerstrand South
      041 504 2280

  • What are the rules about the study lockers and cubicles

    Lockers are available at R100.00 per year of which R70.00 will be refunded if the key is returned before 1 December

    Cubicles are available at South Campus only at R90.00 per year. If you wish to keep the cubicle
    during the December/January recess the cost is an additional R20.00


  • Who may apply for lockers and cubicles

    Lockers are available to all students but only post graduate students may apply for study cubicles


  • What services remain on offer during the national Lockdown?
    • Access to electronic books (multi-disciplinary).
    • Access to some electronic textbooks.
    • Access to electronic databases (multi-disciplinary).
    • Access to electronic databases (specialised).
    • Access to university research output (theses and dissertations).
    • Access to electronic journals.
    • Telephonic or virtual guidance may be provided by Faculty/Information Librarians to students and staff in respect of available online information resources with self-search on various platforms (e.g. Google Scholar).
    • Searching and downloading online information resources to forward to students and staff.
    • Limited telephonic or virtual assistance with the Citation tools (i.e. EndNote, Mendeley, etc.) when needed.
    • Small group online/virtual information training sessions when essential/ possible (pre-arrangements to be made with relevant Faculty/Information Librarians).
    • Limited possibility for availability of scanned chapters of specific books online for blended learning if arranged with relevant Faculty Librarian and other colleagues (i.e. Copyright office, or Bibliographic).
    • Each campus has a designated area / pigeon hole / book chute available for the return of materials/books.
    • Liaising and assisting students and staff with the return of library print materials/books (both Mandela and non-Mandela materials) to the campus if necessary.
    • Ad hoc services for students/staff on request where possible.

  • Which sites can I be able to access without incurring data costs?

    The following sites are zero rated:

    •            https://learn.mandela.ac.za

    •            https://Incoko.mandela.ac.za

    •            http://unitube.mandela.ac.za/

    •            https://wowza.l.nmmu.ac.za

    •            https://www.mandela.ac.za

    •            https://assessment.mandela.ac.za

    •            https://students.mandela.ac.za

    •            https://webservices.nmmu.ac.za

    •            https://itsweb.mandela.ac.za

    •            https://webapps.nmmu.ac.za

    •            https://applyonline.mandela.ac.za

     

    MTN, Cell C and Telkom has confirmed implementation of the zero-rate service on all the above URLs Vodacom has indicated that they will be making a public announcement once they have activated.

     


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Tel: +27 (0) 41 504 1111

Fax: +27 (0) 41 504 2574 / 2731

Email: info@mandela.ac.za

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Gqeberha, 6031, South Africa

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