FAQ

• Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za
• Nomathongo Bell: Nomathongo.Bell@mandela.ac.za
• Suzette Share: Suzette.Share@mandela.ac.za
• Xoliswa Matroko: Xoloswa.Matroko@mandela.ac.za

• Suzette Share: Suzette.Share@mandela.a.za
• Rafiekah Abrahams: Rafiekah.Abrahams@mandela.ac.za

• Nomathongo.Bell@mandela.ac.za

Click on this link and follow the steps

https://library.mandela.ac.za/General-Information/How-to-login-from-off-campus

You pay a fine of R30

Databases are accessible on this link and listed in alphabetical order.

https://library.mandela.ac.za/Information-resources/Databases

Yes, accessible on this link

https://library.mandela.ac.za/

A locker is a storage cupboard where books and personal things can be locked away and a cubicle is a study room for one person.

For lockers at the cash office on the South Campus ground floor and for cubicles at the first floor office of the Director's Secretary

Contact Numbers:

• 2nd Avenue
  041 504 3851
   
• Business School
  041 504 2044
   
• George: Saasveld
  044 801 5004
   
• Missionvale
  041 504 1269
   
• Summerstrand North
  041 504 3410
   
• Summerstrand South
  041 504 2281/2294
  
  Fax Numbers:

• 2nd Avenue
  041 504 3701
   
• George: Saasveld
  044 801 5031
   
• Missionvale
  041 504 1744
   
• Summerstrand North
  041 504 3437
   
• Summerstrand South
  041 504 2280

Lockers are available at R100.00 per year of which R70.00 will be refunded if the key is returned before 1 December

Cubicles are available at South Campus only at R90.00 per year. If you wish to keep the cubicle
during the December/January recess the cost is an additional R20.00

Lockers are available to all students but only post graduate students may apply for study cubicles

• Access to electronic books (multi-disciplinary).
• Access to some electronic textbooks.
• Access to electronic databases (multi-disciplinary).
• Access to electronic databases (specialised).
• Access to university research output (theses and dissertations).
• Access to electronic journals.

• Telephonic or virtual guidance may be provided by Faculty/Information Librarians to students and staff in respect of available online information resources with self-search on various platforms (e.g. Google Scholar).
• Searching and downloading online information resources to forward to students and staff.
• Limited telephonic or virtual assistance with the Citation tools (i.e. EndNote, Mendeley, etc.) when needed.
• Small group online/virtual information training sessions when essential/ possible (pre-arrangements to be made with relevant Faculty/Information Librarians).
• Limited possibility for availability of scanned chapters of specific books online for blended learning if arranged with relevant Faculty Librarian and other colleagues (i.e. Copyright office, or Bibliographic).
• Each campus has a designated area / pigeon hole / book chute available for the return of materials/books.
• Liaising and assisting students and staff with the return of library print materials/books (both Mandela and non-Mandela materials) to the campus if necessary.
• Ad hoc services for students/staff on request where possible.

The following sites are zero rated:

•            https://learn.mandela.ac.za

•            https://Incoko.mandela.ac.za

•            http://unitube.mandela.ac.za/

•            https://wowza.l.nmmu.ac.za

•            https://www.mandela.ac.za

•            https://assessment.mandela.ac.za

•            https://students.mandela.ac.za

•            https://webservices.nmmu.ac.za

•            https://itsweb.mandela.ac.za

•            https://webapps.nmmu.ac.za

•            https://applyonline.mandela.ac.za

MTN, Cell C and Telkom has confirmed implementation of the zero-rate service on all the above URLs Vodacom has indicated that they will be making a public announcement once they have activated.

A new book is in process when the cataloguers are preparing it for the shelves.

Anyone can fill in the online form or place an order on a card available at all campuses. The decision to buy a book or subscribe to a journal depends on the budget, the acquisitions department of the library or a faculty librarian.

Yes, once they have been processed and sent to the new books shelves

Go to the Customer Services Office and ask them to inquire when the book will be returned from the binders.

Clients	Maximum number of items allowed to be borrowed	Loan Period
1st - 3rd year students	10 items max	14 days
4th - 5th year students	15 items max	30 days
Distance undergraduates	10 items max	30 days
M&D students	20 items max	60 days
Academic staff	30 items max	90 days
Admin & Technical staff	15 items max	30 days

A4 paper cost	32c per copy
A3 paper cost	64c per copy
A4 colour print	R2.20 (South campus only)
A3 colour pring	R4.40
Use your student card to print and make copies at all the campuses

Yes.  Fill in a card at the branch where you are and the book will be requested and delivered for you the same or the next day, depending on what time of day it is. 

That a book is being transfered from one branch to another

Only post-graduate students and staff

About 2 weeks

Loans from South African libraries: between R5.00 - R35.00 per book
Articles per A4 copy: from R1.00 - R35.00
Loans from overseas libraries: R220.00 per book and R110.00 per article

A book loaned from South African libraries: the due date is determined by the lending library. Some libraries do not allow renewals. A book from overseas libraries must be returned in three weeks.

You will receive notice via email or per telephone

Interlibrary material must be returned to the Interlibrary Loans office at South Campus